Best Practices Approach

For giving the clients the opportunity to closely pursue their cases and all financial matters related thereto, the OFFICE devised an internal program system inspired from the CRM approach. Nowadays, the OFFICE’s internal program constitutes the portal that allows the OFFICE to manage and analyse its own interactions with its past, current and potential clients. It uses data analysis about clients’ history with the OFFICE to improve business relationships with clients, specifically focusing on clients’ retention and ultimately driving services growth.